Social
The policies and strategies below relate to Anglian Water Services Limited, Anglian Water Group Limited’s principal business, unless otherwise stated.
Health, Safety and Wellbeing
Anglian Water Services and Anglian Venture Holdings businesses have Health, Safety and Wellbeing Policies, supported by ISO 45001 certified H&S Management Systems.
Health and Safety is also covered the Anglian Water Group code of conduct.
Human Rights and Modern Slavery
Anglian Water Group Human Rights Policy sets out our position with respect to human rights and modern slavery and sits alongside our suite of people policies, Health and Safety Policy and Code of Conduct. It draws upon the International Bill of Human Rights and the International Labour Organisation (ILO) Declaration on Fundamental Principles and Rights at Work.
Please refer to the Anglian Water Modern Slavery Statement, to learn about the actions we’ve taken to uphold this policy in the most recent year.
Labour Rights
Labour rights issues including discipline, freedom of association and employee representation, working hours, equality of treatment, employee terms and remuneration are covered within our Anglian Water Group Human Rights Policy.
As set out in our Anglian Water Group Human Rights Policy, all permanent employees are paid at a rate that is at least equivalent to the Living Wage.
Anglian Water Services Ltd have a suite of people policies such as Flexible working policy, Shared parental leave and Maternity policy to support our employees. See our family friendly policies.
Remuneration
Our Remuneration Committee Report provides an overview of the remuneration policy and practices for Executive Directors and our wider workforce for Anglian Water Services, see pages 148-174 of our Annual Integrated Report 2024.
Diversity and Inclusion
Customers
Affordability support and support for those in vulnerable circumstances can be found on pages 56-66 of our Annual Integrated Report 2024 and here: Extra support for customers.
Product quality and management systems
Information on our sampling programme, programmes of work to ensure excellent drinking water quality, and our latest drinking water quality reports can be found here: Monitoring drinking water quality.
Anglian Water has an established Quality Management System(QMS) which is externally assessed and certificated by a third party for compliance with International Standard BS EN ISO 9001:2015. See: Management Systems
Community Investment
Anglian Water measures community investment using the Business for Societal Impact Framework to capture community investment activity that is both charitable and voluntary.
For more information, see:
Partnering with social enterprises
At Anglian Water, we work in partnership with many organisations across our region. We are passionate about supporting our customers in vulnerable circumstances and are committed to working in partnership with charities to help better support our customers with additional needs.
Through our Supply Chain Code of Conduct, we welcome interest from social enterprises who can deliver our supply chain needs whilst also delivering positive outcomes for society.
